9.1 Your Right to Cancel: (a) Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your Order within 14 days of receiving the Products without giving any reason ("Cooling-Off Period"); (b) We extend this Cooling-Off Period to 30 days from the date of delivery; (c) To exercise your right to cancel, you must inform us in writing by email, post or through our Website; (d) If you cancel within the Cooling-Off Period, we will reimburse all payments received from you, including standard delivery charges, within 14 days of receiving the returned Products.

9.2 Conditions for Returns: (a) Products must be returned in the exact condition in which they were delivered; (b) Products must be returned in their original packaging, including any boxes, capsules, certificates, holders or other accompanying materials; (c) Products must be undamaged, unaltered and unused; (d) For coins in third-party grading holders (NGC, PCGS, etc.), the holder must remain sealed. Breaking the seal will invalidate your right to return; (e) For coins supplied in capsules, the capsule must not be opened. Removing a coin from its capsule will invalidate your right to return; (f) We reserve the right to refuse returns that do not meet these conditions.

9.3 Return Process: (a) Contact us to initiate a return. We will provide instructions and, where appropriate, a prepaid return label; (b) You are responsible for packaging Products securely for return; (c) We strongly recommend using tracked, insured delivery for returns; (d) You remain responsible for Products until they are received by us; (e) We will inspect returned Products within 5 Business Days of receipt; (f) If the Products meet the return conditions, we will process your refund within 14 days.

9.4 Return Costs: (a) We will bear the cost of return postage for Products returned within the Cooling-Off Period; (b) For prepaid return labels, we will either deduct the cost from your refund or arrange collection at no charge to you; (c) If you arrange your own return, we will reimburse reasonable return costs upon receipt of proof of postage.

9.5 Exchanges: (a) We do not offer direct exchanges; (b) If you wish to exchange a Product, you must return it under these terms and place a new Order; (c) In exceptional circumstances, we may agree to an exchange at our sole discretion.

9.6 Faulty or Misdescribed Products: (a) If Products are faulty, damaged or materially different from their description, you may return them at any time for a full refund or replacement; (b) Your statutory rights are not affected by the 30-day return period; (c) You must notify us of any fault or misdescription as soon as reasonably practicable; (d) We will bear all costs associated with returning faulty or misdescribed Products.

9.7 Refund Method: (a) Refunds will be made to the original payment method, except where payment was made by cheque, in which case refunds will be made by bank transfer; (b) Refunds include the price paid for the Products and any delivery charges (where applicable); (c) For instalment plan purchases, refunds will be made only for instalments actually paid.

9.8 Non-Returnable Items: You may not return Products if: (a) Packaging, seals or capsules have been opened or tampered with; (b) Products have been altered, damaged or used; (c) Certificates of authenticity or other accompanying materials are missing; (d) You have failed to notify us within the 30-day return period.